When Ping Identity Support is helping an administrator troubleshoot a problem, it might ask the administrator to use the collect support data (CSD) tool to compile information about your PingFederate installation. The CSD tool is available through the pingfederate/bin directory.
The tool collects the following information by default:
- pingfederate/bin
- pingfederate/log (the most recent files of each type within a size limit)
- pingfederate/server/conf(configuration files)
- pingfederate/server/data (not key files)
The tool collects the following environment details:
- files present and their sizes
- certificate data
- version data
- JVM details
- and so on
The tool also collects the following system details, depending on the operating system:
- Crontab
- Ifconfig
- Netstat
- Uname
- and so on
If Ping Identity Support needs more information about the PingFederate installation than the default configuration provides, Support might ask the administrator to add a data collector to the tool by modifying its csd_configuration.yaml file.
The tool consists of the following files in the pingfederate
directory:
- bin/collect-support-data.bat
- bin/collect-support-data.sh
- bin/csd-1.0.jar
- server/default/conf/collect-support-data/csd_configuration.yaml
Tip:
You can use other parameters with the collect-support-data tool, including:
- --encrypt
- Encrypts the CSD output.
- --outputPath
- Specifies a directory for the CSD package.
--help command.