Client side
Use built-in developer tools from the browsers to analyze HTTP traffic. Alternatively, you can use third-party tools, such as Fiddler and Charles.
Server side
Review server log messages to investigate what PingFederate has received from the client.
On rare occasions, you can also use third-party tools, such as Wireshark, or tools from the operating systems, such as Tcpdump, to capture network traffic on the PingFederate server.

For instructions of third-party tools, see their documentation.

To correlate server log messages to user activities, you can use one of the following:

  • The tracking ID, which can be configured to show in the user-facing error pages in PingFederate.
  • The PF cookie value, which requires capturing the HTTP headers on the client side.
  • Real-time monitoring of the server log, which works well if the issues can be replicated reliably and involves using tools from the operating systems or third-party vendors.