The below logging options may be updated in log4j2.xml after the section AsyncLogger name="com.pingidentity.provisioner". This will provide additional logging details in the provisioner.log for troubleshooting purposes.

For more information concerning log4j2, see Log4j 2 logging service and configuration. Help is also available from Ping Identity Support & Community.

<AsyncLogger name="com.pingidentity.integrations"
                     level="INFO" additivity="false" includeLocation="false">
            <appender-ref ref="ProvisionerLog" />
            <!--
                <appender-ref ref="CONSOLE-PROVISIONER" />
                <appender-ref ref="ProvisionerLogToOracleDB-FAILOVER"/>
                <appender-ref ref="ProvisionerLogToSQLServerDB-FAILOVER"/>
                <appender-ref ref="ProvisionerLogToMySQLDB-FAILOVER"/>
            -->
        </AsyncLogger>

<AsyncLogger name="com.pingidentity.saas"
                     level="INFO" additivity="false" includeLocation="false">
            <appender-ref ref="ProvisionerLog" />
            <!--
                <appender-ref ref="CONSOLE-PROVISIONER" />
                <appender-ref ref="ProvisionerLogToOracleDB-FAILOVER"/>
                <appender-ref ref="ProvisionerLogToSQLServerDB-FAILOVER"/>
                <appender-ref ref="ProvisionerLogToMySQLDB-FAILOVER"/>
            -->
</AsyncLogger>