Page created: 24 Jul 2019
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Page updated: 8 Feb 2022
The following table lists situations that you could encounter with the Facebook Login Integration Kit, along with possible solutions.
Problem | Possible Cause/Solution |
---|---|
Users see the following error: "Feature Unavailable: Facebook Login is currently unavailable for this app, since this app does not have Advanced public_profile permission." |
If you created your app on the Facebook developer
site before February 2021, you need to manually request Advanced Access for the
public_profile permission.
|
When attempting to sign on, the following error occurs: "Can't Load URL: The domain of this URL isn't included in the app's domains." | For information on how to resolve this issue, see Facebook CIC can't load URL method error in the Ping Identity Knowledge Base. |
The sign-on hyperlink in your application does not reach the PingFederate endpoint, and you are running the PingFederate server behind a reverse proxy. | Extend the existing proxy rules within your network to allow network
traffic to the following endpoint:
|
The user is redirected to the Unauthorized Redirect
URL in your adapter instance configuration with an
error_msg parameter appended to the URL. |
|
The "HTTP Error 400 - Bad Request" error message occurs. | The user attempted to access the site URL endpoint directly from the browser. |