Troubleshooting information - PingOne Cloud Platform - PingOne Services - PingOne

Page created: 3 Jun 2022 |

Page updated: 16 Jun 2023

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The following information addresses technical situations that you might encounter after setting up the PingOne Risk Integration Kit.

Situation	Information
Include Device Profile is selected in the adapter configuration, but the device profile does not affect the risk result or appear in the response from PingOne Risk.	When this setting is enabled, it is possible for an error to prevent the device profile from reaching PingOne Risk. Because PingOne Risk considers the device profile to be optional, it still successfully returns a risk evaluation to the adapter. The adapter logs a warning in the PingFederate error log about the missing device profile and returns a "success" result to the authentication policy. As a result, the process succeeds but no device profile information is available. To address the problem generating or sending the device profile, review the steps in Integrating device profiling. Make sure you have completed the correct set of steps (authentication page vs. web application) and completed the steps exactly as described.

Situation

Information

Include Device Profile is selected in the adapter configuration, but the device profile does not affect the risk result or appear in the response from PingOne Risk.

When this setting is enabled, it is possible for an error to prevent the device profile from reaching PingOne Risk.

Because PingOne Risk considers the device profile to be optional, it still successfully returns a risk evaluation to the adapter. The adapter logs a warning in the PingFederate error log about the missing device profile and returns a "success" result to the authentication policy. As a result, the process succeeds but no device profile information is available.

To address the problem generating or sending the device profile, review the steps in Integrating device profiling. Make sure you have completed the correct set of steps (authentication page vs. web application) and completed the steps exactly as described.