To allow PingFederate to connect to ServiceNow, create a provisioning user in ServiceNow.
-
In your ServiceNow instance, create the user credentials that PingFederate will use
to connect.
- Go to New. . Click
- In the New Record window, in the User ID field, enter ping_identity_provisioning_solution_user.
- In the Password field, enter a password of your choosing.
- Select the Web service access only and Internal integration user check boxes.
- Click Submit.
-
Assign the provisioning role to the user.
- In your ServiceNow instance, go to and click the newly created user.
- On the Roles tab, click Edit.
- In the Collection field, search for the x_pir_ping_prov.ping_identity_provisioning_role role.
- Click the right arrow to add it to the Roles list.
- Click Save.