The ServiceNow Provisioner links users from the data store to ServiceNow. The behavior of each provisioning capability is described below.
Synchronizing existing users
By default,
the ServiceNow Provisioner synchronizes users from the data store to the
target service by matching an attribute in the data store to the
Username
attribute in the target service.
For example:
- In ServiceNow, Janet's
Username
isjsmith
. - In your data store, Janet's
sAMAccountName
isjsmith
. - On the Attribute Mapping tab, you map the
Username
attribute tosAMAccountName
. - When the provisioning connector runs, the data store user is provisioned with a
Username
ofjsmith
. That matches Janet's existingUsername
in ServiceNow, so her information in the data store is synchronized to her ServiceNow account.
User provisioning
Triggered by any of the following:
- A user is added to the data store group or filter that is targeted by the provisioning connector.
- A user with "disabled" status is added to the data store group or filter that is targeted by the provisioning connector, and the Provision disabled users provisioning option is enabled.
The target is determined by the Source Location tab in the provisioning connector configuration.
User updates
Triggered when a change occurs to a user attribute that is mapped in the provisioning connector configuration.
User deprovisioning (disabling)
Triggered by any of the following:
- A user is deleted from the user store.
- A user is disabled in the user store.
- A user is removed from the data store group or filter that is targeted by the provisioning connector.