1. Sign in to the Symantec VIP Manager portal as an administrator.
  2. On the Users tab, for the user that you want to modify, click Edit Details.
  3. In the Credentials section, click Add Another.
  4. From the Type list, select the authentication method.
  5. In the Credential ID field, enter the user's credential ID. The ID is shown on the user's VIP Access mobile app, or on their physical VIP security token or card.
  6. Optional: If the Extension field appears, enter a phone extension. It can include “#”, “,”, “*”, “.” and an “x”, but only if they are preceded by numbers.
  7. In the Name field, enter a name. Click Save.