Users can reset their own credentials after failing to authenticate twice in a row.
- Open the VIP Access app on your mobile device.
- Start the PingFederate authentication flow by signing on to the first-factor authentication adapter. For example, this could be an HTML Form Adapter or OpenToken Adapter instance.
- On the Symantec VIP Adapter sign on with the same username and password.
On the Reset your VIP credential page, in the
First Security Code field, enter the security code shown on
your VIP Access mobile app or physical VIP security token or card.
- In the Second Security Code field, enter the next security code that appears. Click Submit.