The Zendesk Connector's outbound provisioning functionality is built using Zendesk’s REST API, which requires an authorized OAuth 2.0 Access Token.


You only require this information if you are configuring this connector for outbound provisioning.

  1. Sign on to Zendesk with your administrator account.
  2. Click the Gear icon and select API in the Channels category.
  3. On the Settings tab, ensure the Token Access check box is selected.
  4. Note the API token value.

    These steps are subject to change at the discretion of Zendesk. If these steps are different from the steps in this document, contact your Zendesk representative for updated steps for obtaining this API token.