When configuring the connector, make sure that the value mapped to the
email
attribute matches the existing Zendesk user's email address
exactly as it appears in Zendesk.
For example, on the Attribute Mapping tab, the user's
email
attribute on Zendesk is mapped to the user mail
attribute in your LDAP. This will synchronize a user that already exists on Zendesk with an
email
address in Zendesk of john.smith@mydomain.com
.
In this case, the user's mail
attribute in LDAP would also have to be
john.smith@mydomain.com
.
When the Zendesk connector provisions for the first time, this address is used to synchronize the user in your LDAP data store with the user in Zendesk.