When you sign on to your VPN, you might be asked to authenticate manually using the PingID mobile app.
A device with the PingID mobile app 1.8 or later that is already paired with your account and with which you have successfully authenticated at least once.
You will not be asked to authenticate manually often, but be aware that authenticating manually is different than the normal sign on process.
Sign on to your VPN.
A Manual Authentication message appears, displaying a 12-digit key, and requests that you authenticate manually.
- From your mobile device, open the PingID mobile app.
Tap the Gear icon () and select Manual Auth.
Authenticate with your device biometrics, if required.
The Manual Authentication screen opens.
- Tap Enter Key.
In the Security Key field, enter the 12-digit key displayed
on the VPN sign on page, and tap Verify.
You receive an authentication code.
In the VPN Response field, enter the
Authentication Code. Click Sign
You are successfully authenticated and signed on to your VPN.