In some situations, such as if you are signing on to your company VPN or if you do not have internet access, you might be asked to authenticate manually through the PingID mobile app.
Authenticating manually is slightly different than the normal sign-on process. It also varies depending on whether you want to:
- Access resources on your computer and authenticate through your mobile device.
- Access resources on your mobile device and authenticate using that same mobile device.
Authenticating manually to access resources on your computer
When you sign on to your account, device, or VPN, you might be asked to authenticate manually through the PingID mobile app.
To authenticate manually to access resources on your computer or any device other than the one with PingID mobile app installed, you need:
- A mobile device with PingID mobile app installed and paired with your account, and with which you have successfully authenticated online at least once.
- A working camera on the mobile device with the PingID mobile app camera permissions set to Approve. Learn more in PingID mobile app management.
You are successfully authenticated and automatically signed on to your account.
Authenticating manually to access resources on your mobile device
When you sign on to your account using a web browser on your mobile device, if you are asked to authenticate manually and have the PingID mobile app paired to that device, follow these instructions to authenticate manually from the same device.
To authenticate manually from your mobile device to access resources on the same mobile device, you need a device that is already paired with your account and with which you have successfully authenticated online at least once.
You are successfully authenticated and signed on to your account or app.