Authenticating manually with PingID mobile app - PingID

PingID End User Guide

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PingID End User Guide
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In some situations, such as if you are signing on to your company VPN or if you do not have internet access, you might be asked to authenticate manually through the PingID mobile app.

Authenticating manually is slightly different than the normal sign-on process. It also varies depending on whether you want to:

  • Access resources on your computer and authenticate through your mobile device.
  • Access resources on your mobile device and authenticate using that same mobile device.

Authenticating manually to access resources on your computer

When you sign on to your account, device, or VPN, you might be asked to authenticate manually through the PingID mobile app.

To authenticate manually to access resources on your computer or any device other than the one with PingID mobile app installed, you need:

  • A mobile device with PingID mobile app installed and paired with your account, and with which you have successfully authenticated online at least once.
  • A working camera on the mobile device with the PingID mobile app camera permissions set to Approve. Learn more in PingID mobile app management.