To authenticate using PingID mobile app, make sure:
  • Your Apple Mac is running Mac OS 10.13 or later.
  • You have registered your biometrics on your Android device.
  • You have paired your Android device.
Biometrics authentication is simple using a mobile device. Authentication varies slightly depending on your phone model, phone settings, and whether your device is locked or unlocked when the authentication request is sent.
  • Biometrics authentication is only available if the option is enabled by your organization.
  • The authentication process may vary slightly depending on the Android version and the notification settings on your device. (The images shown here relate to a Samsung device. Actual implementation may vary according to device model.)
  • Some Android devices do not support face or iris authentication with PingID. If you are not able to authenticate with face or iris authentication, we recommend using fingerprint authentication. 
  1. Sign on to your Mac machine.

    The Authenticating window opens, and an authentication notification request is sent to your device.

  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If you see the notification screen appears, slide the notification down until you see the option to approve or deny the request, and then tap Approve.
      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to Approve or Deny the authentication request.
      Note: For Android version 10 and higher, you must unlock your device to authenticate.
    • If PingID mobile app opens, authenticate using your biometrics.
      screen capture of the biometrics authentication screen on a mobile device
      Note: When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.
    You'll see the green checkmark on your mobile indicating your access is approved, and PingID closes.
    A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.

    You're signed on to your Mac machine.

    A screen capture of a user's Mac machine.