To authenticate using PingID mobile app, make sure:

If you have the PingID app running on your mobile device, and your organization is using swipe authentication, when signing on to your Mac machine, you'll be prompted to swipe to authenticate.


The authentication process might vary slightly depending on the Android version and the notification settings on your device. Some Android versions might give you the option to approve the push notification from the lock screen.

  1. Sign on to your Mac machine.

    A screen capture of the Mac login page.
    The Authenticating window opens, and an authentication notification request is sent to your mobile device.

    A screen capture of the Authenticating On... window.

  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If you see the notification screen appears, slide the notification down until you see the option to approve or deny the request, and then tap Approve.
      Note: If configured by your organization, you'll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.

      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to Approve or Deny the authentication request.
      Note: For Android version 10 and higher, you must unlock your device to authenticate.
    • If PingID mobile app opens showing the swipe screen, swipe up to authenticate.
      A screen capture of the swipe authentication screen on a mobile device
      Note: When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.
    You'll see the green checkmark on your mobile indicating your access is approved, and PingID closes.
    A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.
    You're signed on to your Mac machine.
    A screen capture of a user's Mac machine.