Your ability to unpair a lost or stolen device depends on your organization set up and whether you have another device paired with your account. To unpair your device, do one of the following:

I have another device paired with my account

If you have another device paired with your account, in addition to the device that was lost or stolen, you can unpair your device yourself. Sign on to your account, go to your Devices page, and unpair your device. For information, see Unpairing a device.

I have a backup device I can use to access my account

If you have a backup device, you can unpair your device yourself.

  1. Sign on to your account using your backup authentication device. For information, see Authenticating using a backup device.
  2. Go to your Devices page, and unpair your device. For information, see Unpairing a device.

The lost or stolen device was the only device paired with my account

If the device was the only device paired with your account, and you do not have a backup device, or you do not have access to your Devices page, contact your organization's customer support representative and ask them to unpair the device for you.

I have my device, but I want to transfer PingID to a new device

If you want to transfer PingID from an old device to a new device, and you still have access to your old device: