To authenticate using PingID mobile app, make sure:

If you have the PingID app running on your mobile device, and your organization is using swipe authentication, when signing on to your resources, you are prompted to swipe to authenticate.

  1. Sign on to your Mac machine.


    The Authenticating window opens, and an authentication notification request is sent to your mobile device.

  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If your device is locked, long press the notification until it shows the option to approve or deny the request, and then tap Approve.
    • If your device is unlocked, pull down the notification until it shows the option to Approve or Deny the request, and then tap Approve.
      Note: If configured by your organization, you'll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.
      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to Approve or Deny the authentication request.
    • If your mobile phone is unlocked and PingID is open, swipe to authenticate.
      A screen capture of the swipe authentication screen on a mobile device
    You'll see the green checkmark indicating authentication is successful.

    A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.

You're signed on to your Mac machine.