If you have enabled multiple devices, and a user has more than one device, change the user's primary device from the PingID service.
- In the PingOne admin portal, go to Users > Users by Service.
- From the list of services, click PingID.
-
Click the Expand icon to expand the user activity panel for
the relevant user.
- Click PingID to expand the entry.
- Click the Pencil icon next to the relevant secondary device, and then click Make Primary.
-
When prompted, verify that you want to make that specific device the primary device
for that user .
The device is promoted to Primary. If Default to Primary is configured for your organization, the user is prompted to authenticate using the selected device by default.Note:
The user can still change their device during the authentication process.