Page created: 6 Dec 2020 |
Page updated: 3 Aug 2023
You can prevent users from pairing a specific authentication method, such as SMS, voice, or email. This is useful if you would like to phase out a specific method of authentication, without blocking existing users from authenticating.
Note: This option is reversible. If pairing of an authentication type has been disabled, you can select the relevant pairing checkbox to re-enable pairing for that authentication type.
- In the PingID admin portal, go to .
In the Authentication section, go to Alternate
In the Pairing column, clear the check box for each
authentication type that you want to disallow pairing. Click
After save is complete, users that want to pair a device no longer see the option to pair with the disallowed device. Existing users can continue to authenticate if already paired with that authentication method.Note: The Enable check box must remain selected so that users already paired with that authentication method can continue to authenticate with PingID.