• Ensure your Mac device has Touch ID and supports FIDO2 platform biometrics.
  • Set up Touch ID biometrics sign on for your machine, such as registering your fingerprints. Follow the manufacturer's guidelines to do so.
  • Ensure you are using a browser that supports the use of FIDO2 platform biometrics, such as Google Chrome or Safari, and that you have the latest version of the browser.
    Note: Safari browser for Touch ID authentication requires MacOS Big Sur or later.
  • Touch ID FIDO2 authentication is currently browser-specific. The browser that you use to set up your device must be the same browser you use to authenticate. For example, if you set up your Touch ID FIDO2 device using a Safari browser, you will only be able to authenticate with that Touch ID FIDO2 device on a Safari browser. If you want the option to authenticate using a different browser, you must pair the device through the browser separately.