You can unpair devices from your account portal My Devices page.


If you remove all your paired devices, you might be blocked the next time you try to sign on (unless your organization's configuration allows users to register a new device during authentication).

  1. Access your My Devices page:
    • During authentication: When the Authentication window opens, click Settings.
    • From your organization portal: Sign on to your account and in the Avatar menu, click Devices.
    • (VPN only): From the Devices link that appears on your VPN landing page or that you received from your organization.

    The My Devices window opens and lists the devices and their Authentication Type paired with your account. The primary device has a green highlight and the Primary switch is toggled to the on position.

    A screen capture of the My Devices page with a listing of the current devices and their authentication types and an indication of the primary device on the account.
  2. To expand the entry, click the Expand icon () next to the device you want to remove.

    You might be prompted to authenticate with your primary (default) authentication device.

  3. Click the Delete icon.

    A dialog appears asking to confirm your removal request.

  4. To confirm the removal, click the Remove button.

    The device is removed and no longer appears in the My Devices list. If the device was defined as your primary device, the next device appearing in the My Devices list is assigned as the primary device by default.

  5. Repeat steps 1 to 4 for each device you want to unpair.

    If you are unable to unpair a device, contact your administrator.