The PingID mobile app enables you to authenticate from your mobile device with swipe, biometrics, or a one-time passcode depending on your company and device configuration. Use the PingID mobile app to authenticate when accessing your account or app from any device.

To get started, you'll need to download the app to your mobile device, and pair (connect) your device with your account. After you've paired your device, each time you sign in to your account you will receive a push notification to your mobile device asking you to authenticate.

The PingID Mobile app using biometrics (fingerprint, face, or iris authentication) and Biometric web authentication are different methods of authentication:

  • PingID mobile app: Allows you to authenticate when accessing your account from various different devices. Requires you to install PingID mobile app on your mobile device, and to pair it with your account.
  • Biometrics authentication: Allows you to authenticate using your device's built-in biometrics, when signing on to your account, without downloading an app. You can only sign on to your account from the same device with which you want to authenticate (available on Using Windows Hello for authentication, Mac, and Android devices).

A iPhone mobile device with the PingID app displaying a single sign-on authentication notification request on a locked screen. The user has the option to Approve or Deny the request.

A iPhone mobile device with the PingID app open. PingID is prompting the user to use their fingerprint or biometrics to authenticate with the message, "TouchID for "PingID" ", as well as giving the option to cancel the authentication.

You do not need to launch the PingID app each time you want to authenticate. As long as it is running in the background, a push notification automatically appears on your screen or lock screen prompting you to authenticate.

You can also launch the PingID app to access additional options:

  • Get a one-time passcode (OTP) or generate a new passcode for authentication. This is useful when your mobile device is offline and you do not have data or Wi-Fi access because your mobile device will not receive the push notifications that prompt you to authenticate using the PingID service.
  • Add an organization: if you want to use the PingID mobile app to authenticate against accounts in more than one organization.
    An iPhone mobile device with the PingID app open. The app is displaying a one-time passcode with the option to tap the new passcode button to generate another one. The app also displays a list of the user's organizations with the option to add more.
  • Unpair your device: if you no longer want to use PingID to authenticate.
  • Change your device: to move PingID authentication to a new device.
  • Edit profile: to edit your profile picture or name.
  • Swipe settings: if you have network issues and want to authenticate using a one-time password that can be generated from the PingID app, rather than swipe or biometrics.
  • Send logs: send a log of your activity to customer support for help when troubleshooting issues.
    An iPhone mobile device displaying the avatar menu options: Unpair Device, Change Device, Edit Profile, Swipe settings, and Send Logs.

    See also PingID mobile app management.