This section lists common issues that end users may encounter.
Alternative authentication options not presented in "Add a New Device" dialog box
When EMAIL is set to RESTRICT, which
groups attribute that has a unicode value, the alternative
authentication options are not presented when the Add a New Device
dialog box is opened from the Self Service management page.
As a workaround, the
groups attribute should be removed from the
mapping. For more information on attribute mapping, see Configuring LDAP attributes in PingFederate.
The phone number does not appear on the enrollment screen
The enrollment screen does not display pre-populated SMS or Voice phone numbers from the user directory, even though the RESTRICT and PRE-POPULATE settings are selected for SMS and VOICE, and the phoneNumbers attribute has been defined.
The RESTRICT feature only works with external identity providers.
For more information, see Configuring the phone number attribute in PingOne.