Download and install the PingID desktop app to a different laptop or desktop from the one that you are trying to access remotely and pair (connect) that machine with your account. Then, you receive a one-time passcode (OTP) from the PingID desktop app to authenticate and sign on to your Windows machine remotely using RDP.
A screen capture of the two PingID desktop apps on two different machines: a local machine and a remote machine. The PingID desktop app on the local machine is displaying a one-time passcode to use to authenticate and sign on to the remote machine.

From the PingID desktop app, you can:

  • Get an OTP or generate a new passcode for authentication.
  • Send logs: send a log of your activity to customer support for help when troubleshooting issues.
  • Add or delete an organization: if you want to use the PingID desktop app to authenticate against accounts in more than one organization, you can add an organization and pair your computer with a new organization or remove an organization, if required.

    A screen capture of the PingID app displaying the one-time passcode to use to authenticate.

For more information, see PingID desktop app management.

Note:

The option to pair your account with this device type is defined by your company policy.