This configuration is supported on the mobile app 1.7 and later and is only relevant for swipe authentication on devices running Android versions later than Android Q.

For details about the user experience for authenticating with an Android device, see the PingIDEnd User Guide.

  1. In the admin console, go to Setup > PingID > Configuration.
  2. In the Authentication While Device Is Locked section of the Mobile App Authentication section, click one of the following:
    • Disable: Users must unlock their device before authenticating.
    • Enable: Users can authenticate without first unlocking their mobile device.
    A screen capture of the Authentication While Device Is Locked section.
  3. Click Save.