Known issues and limitations

Misleading message on Mac using Google Chrome, when downloading the desktop app installer via the Europe and Australia web portals

On completion of downloading the desktop app via the web using Google Chrome, Europe and Australian Mac users receive the following warning message: This type of file can harm your computer. Do you want to keep PingID.pkg anyway?

The reason is that the desktop app's certificate is signed for the North America data center, but downloaded via the Europe or Australia data centers. This warning message may be ignored.