The PingID mobile app collects user location information to provide valuable contextual information for use in current and future risk-based policies and data analytics.
Location collection is defined per organization and is enabled by default. If enabled, when installing the PingID mobile app, end users are prompted to allow PingID mobile app the relevant permissions to collect location information. Users can disable location collection by the PingID app in their mobile device settings.
If you disable location collection for an organization, location based policies are not applied. Location based policies already defined in your system might deny users access during authentication. We recommend that you enable location collection for all organizations to enable you to apply location-based policy rules and to allow for behavioral analysis in the future.
Disabling location collection is only supported by the PingID mobile app 1.8.1 and later.
When changing location collection configuration at the organization level:
- Changes will apply to the end user's mobile device the next time the end user authenticates online.
- If a mobile device is paired with more than one organization, disabling location services for one organization level affects all organizations with which the device is paired.