To support iOS devices, an Apple mobile device management (MDM) certificate must be installed in the organization's MDM.

  1. In the Workspace ONE UEM admin console, download an APNS certificate signing request (CSR).
    1. Go to Settings > Apple > APNs for MDM.
    2. Click Generate New Certificate.
      Screen capture of the APNs For MDM section with Generate New Certificate highlighted.
    3. Click MDM_APNsRequest.plist.
    4. Click Go To Apple.
      Screen capture of the APNs For MDM section with MDM APNsRequest.plist and Go To apple highlighted.
  2. Sign on to the Apple Push Certificates Portal.
    Screen capture of the Apple Push Certificates Portal.
  3. Click Create a Certificate on either the Get Started window or the Certificates for Third-party Servers window.

    If your organization does not yet have any Apple Push Certificates, the Get Started section is displayed. Otherwise, the Certificates list view window is displayed.

    Screen capture of the Get Started window with Create a Certificate highlighted.
  4. To browse for the CSR file created earlier, click Choose File, and then click Upload.
    Screen capture of the Create a New Push Certificate window with Choose File highlighted.
  5. Click Download.
    Screen capture of the Certificates for Third-Party Servers section with Download highlighted.
  6. Upload the APNs certificate in Workspace ONE UEM.
    1. Go to Devices & Users > Apple > APNs for MDM.
      Screen capture of the APNs for MDM window with Save highlighted.
  7. Click Save.