For users running PingID desktop app 1.74 or later, it is not possible for them to reset their own PIN. To help a user create a new PIN, do the following:

  1. Ask the user to uninstall the desktop app from their local machine.
  2. Unpair the user's device from the PingID service. For more information, see Unpairing a user's device from the PingID service
    The user's desktop app service is unpaired.
  3. The user should install and pair the desktop app again and create a new PIN code. For more information, see Setting up PingID desktop app.