• Ensure you have administrator privileges on your machine.
  • Install the PingID desktop app.
  • Pair the PingID desktop app to your account.

    After you have paired your device and authenticated successfully, you can also use the app to authenticate when accessing your VPN, if required.


If you already have a device paired with your account and your organization allows you to pair more than one device, you can add the PingID desktop app as an authentication method in the My Devices page. For more information, see Adding and reordering devices.

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You'll see the Add a New Device window, showing the QR code.

    A screen capture of the Add New Device window showing device options available for you to add.
  2. In the Add a New Device window, click Desktop.

    The Desktop Setup window opens, displaying a Pairing Key. Record it, because you need it for step 5.

    A screen capture of the Desktop Setup window displaying the Pairing Key.
  3. Click Download for Mac OS X and save the file to your local drive.

    You can also download the PingID desktop app on the PingID downloads page.

    A screen capture of the PingID.pkg file download with the Open or Show in Finder option.

    If you already installed the PingID desktop app, skip step 3.

  4. Install the PingID desktop app:
    1. To launch the PingID desktop app installer, click the PingID.pkg download file. Click Continue.

      A screen capture of the Welcome to the PingID Installer window Introduction section.
    2. Review the Software License Agreement and click Continue. Click Agree.