• Ensure you are using a browser that supports the use of a security key, such as Google Chrome or Firefox, and that you have the latest version of the browser.
  • If you are pairing the security key using a mobile device, the mobile device must be running either:
    • Android devices: Android 7 or later
    • iOS devices: iOS 13.3 or later
    Note:

    iOS devices do not support the use of a security key.

  • If your security key uses biometrics, such as your fingerprint to authenticate, set it up according to the security key manufacturer's guidelines.
  • If you are using a virtual machine (VM) to connect to your accessing device and want to pair your security key, ensure your VM is configured to recognize a USB device.
Note:

After you have paired your device, and authenticated successfully, you can also use it to authenticate for Windows login, or Mac login, if required.

  1. Sign on to your account or app and follow the steps for the registration window that you see:
    Legacy Registration window New Registration window
    1. From the Registration window, click I want to use a different authentication method.

      A screen capture of the Legacy Registration window.
    2. In the Alternative Authentication window, click Authenticate using a security key. Click Next.

      A screen capture of the Alternative Authentication window displaying the Authentication Preferences list. The listed authentication options are receive passcodes via SMS, receive passcodes via voicecall, receive passcodes via email, authenticate with Yubikey, authenticate using an authenticator app, authenticate using the desktop application, authenticate using a security key. Because no choice is selected from the list, the next option is not available.

      A window appears and prompts you to authenticate with your security key.
    1. From the Registration window, click Start.

      A screen capture of the new PingID Registration page. The pages displays the message, "Welcome to PingID" with the start button.
    2. In the Add a New Device window, click Security Key.

      A screen capture of the Add a New Device window.

      A window appears and prompts you to authenticate with your security key.

      A screen capture of the Security Key registration window prompting you to insert your security key to pair it.
  2. Use your security key to authenticate.
    Note:
    • Make sure the Alternative Authentication browser window is the active window.
    • If you see a message asking if you permit your device to communicate with the security key, select Allow or Yes to continue. The message might vary depending on your browser.

    A green Authenticated message with a check mark appears, indicating your device has been paired successfully, and you are automatically signed into your account or app.

  3. The next time you sign on to your account or application, follow the prompt to authenticate using your biometrics device.

    For more information, see Authenticating using a security key.