Note:

After you have paired your device, and authenticated successfully, you can also use it to authenticate for Windows login or Mac login, if required.

  1. Sign on to your account or app and follow the steps for the registration window that you see:
    The Legacy and New Registration windows and directions
    Legacy Registration window New Registration window
    1. From the Legacy Registration window, click I want to use a different authentication method.

      A screen capture of the Legacy Registration window.
    2. In the Alternative Authentication window, click either Receive passcodes via SMS or Receive passcodes via voice calls. Click Next.

      A screen capture of the Alternative Authentication window displaying the Authentication Preference options.
    3. In the Alternative Authentication window, from the international country code list, select your international country code and enter the phone number you want to use to authenticate. Click Next.

      A screen capture of the Alternative Authentication window, with the international country code selected and an entered phone number.
    1. From the New Registration window, click Start.

      A screen capture of the New Registration window.
    2. In the Add a New Device window, click either SMS or Voice.

      A screen capture of the Add a New Device window displaying the QR Pairing Code.
    3. In the SMS window, from the international country code list, select your international country code and enter your phone number you want to use to authenticate. Click Next.
      A screen capture of the SMS window, displaying the international country code and phone number fields.
    Note:

    To support voice calls using phone numbers with extensions, enter the phone number followed by a comma and the extension number. Examples include:

    • The phone number +12025550123 with the extension 2992 is entered as +12025550123,2992.
    • The extension can include the # or * characters. For example: +12025550123,#2992 or +12025550123,2992#.
    • If there is more than one extension, then a comma should separate the extension and the nested extension. For example: +12025550123,#2992,#2991.
    • Each comma generates a two-second pause. After the call is answered, the extension is dialed after two seconds. If a pause is required for longer than two seconds, add an additional comma for each additional two-second pause. For example, three commas for a six-second pause before the nested extension: +12025550123,#2992,,,#2991.

    PingID sends a one-time passcode (OTP) to your mobile through SMS or voice call.

    A screen capture of the SMS verification window, requesting that you enter the SMS passcode that you received.
  2. In the Authentication window, enter the OTP. Click Verify.

    When successfully verified, the green Authenticated message appears, and you are automatically signed on to your account or app.

The next time you sign on to your organization dock or application:

  1. PingID sends an OTP to your mobile device.
  2. In the Authentication window, enter the OTP.
  3. Click Sign On to complete the authentication.