To set up SMS or voice authentication for your VPN:

  1. From your web browser or application, sign on to your VPN with your username and password.
  2. Type other. Click Sign In.
  3. In the text entry field, enter the phone number you want to use to authenticate:
    • For SMS: Enter sms followed by the country code and your mobile number in the format sms:1-4155555555. Click Sign In.
    • For voice: Enter voice followed by the country code and your mobile number in the format voice:1-4155555555. Click Sign In.

    Phone numbers with extensions are supported for voice calls where the phone number is followed by a comma and the extension number. Examples include:

    • The phone number +12025550123 with the extension 2992 is entered as +12025550123,2992.
    • The extension can include the # or * characters. For example: +12025550123,#2992 or +12025550123,2992#.
    • If there is more than one extension, a comma should separate the extension and the nested extension. For example: +12025550123,#2992,#2991.
    • Each comma generates a two-second pause. After the call is answered, the extension is dialed after two seconds. If a pause is required for longer than two seconds, add an additional comma for each additional two-second pause. For example, three commas for a six-second pause before the nested extension: +12025550123,#2992,,,#2991.

    You receive a one-time passcode (OTP) to your device through either SMS or voice call.

  4. In the text entry field, enter the OTP from step 3 and then click Sign In.

    Your device is paired and authentication complete.

  5. The next time you sign on to your VPN:
    1. An OTP is sent to your device.
    2. In the VPN text entry field, enter the OTP.
    3. Click Sign In .