• Confirm you have administrator privileges on your machine.
  • Install the PingID desktop app.

    In some organizations, your support representative can do this step for you.

  • Pair the desktop app to your account.

If you already have a device paired with your account and your organization allows you to pair more than one device, you can add the PingID desktop app as an authentication method through your Devices page. For more information, see Adding and reordering devices.

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You'll see the Add a New Device window, showing the QR code.

    A screen capture of the Add New Device window showing device options available for you to add.
  2. In the Add a New Device window, click Desktop.

    The Desktop Setup window opens, displaying a Pairing Key. Record it, because you need it for step 5.

    A screen capture of the Desktop Setup window displaying the Pairing Key.
  3. Click Download for Windows and save the file to your local drive.

    Alternatively, download the PingID desktop app from the PingID downloads page.


    If the PingID desktop app is already installed on your machine, skip step 4.

  4. To install the PingID desktop app:
    1. Click the pingID.exe download file to launch the PingID desktop app installer.
    2. In the User Account Control dialog, to the Do you want to allow this app to make changes to your device? confirmation request, click Yes.

      A screen capture of the User Account Control dialog and installation confirmation request with Yes or No options.

      The PingID Setup wizard opens.

    3. Review the Software License Agreement and select I accept the agreement. Click Next.