For users choosing the SMS or voice option, the number of SMS or voice transactions are constrained depending on your organization's PingID account type.
SMS and voice usage falls into two categories: used and unused.
- Used
- The number of SMS or voice authentication requests a user can receive and respond to each day.
- Unused
- The number of SMS or voice authentication requests a user can receive and not respond to each day.
Administrators can configure these limits for licensed organizations according to the table below. The daily counters reset every night at midnight UTC.
| Usage Type | PingID Trial Limit | PingID Licensed Limit |
|---|---|---|
|
Enrollment |
100 |
Unlimited |
|
Authentication |
5 per user per day (used or unused) |
|
SMS or voice transaction constraints are unrelated to SMS or voice fees, which are billed according to your organization's actual usage.