Follow the instructions below to unpair your device from your account portal.

If you do not have access to manage your devices from the My Devices window, contact your helpdesk to ask your administrator to help you to unpair the device.

  1. Access the PingID My Devices window either:
    • During authentication: When the Authentication window opens, click Settings.
    • From your organization dock: In the Avatar menu, click Devices.
    • From a link provided by your IT department.
    The My Devices window opens, showing a list of devices you currently have paired with your account. The primary device is shown in green.
  2. Select your YubiKey.

    A request asking you to authenticate using your primary (default) device might appear.

  3. To expand the entry of the device you want to remove, click the Expand icon ().
  4. Click the Delete icon.
    You are prompted to confirm your request.
  5. To confirm, click Remove.

    If you only have one device or authentication method paired with your account, the next time you sign on you are prompted to register a device in order to access your account.