Page created: 3 Jun 2020 |
Page updated: 12 Oct 2021
You can authenticate using your authenticator app, such as Google authenticator or Microsoft authenticator, to generate a passcode to use to authenticate with PingID.
When using your authenticator app to get a passcode:
- If you have more than one account paired with your authenticator app, make sure you select the passcode that corresponds to the account you are trying to access.
- The passcode changes approximately every 30 seconds. When prompted to authenticate, enter the most recent passcode.
- You can only use a passcode one time.
You must pair your authenticator app with your account to enable authentication. For more information, see Setting up your authenticator app for PingID authentication.
Sign on to your account or access an application that requires authentication.
The Authentication window appears, prompting you to enter a passcode.
Launch your authenticator app.
The authenticator app displays a one-time passcode for your account.Note: This example shows the Google authenticator.
In your browser, in the Authentication window, enter the
passcode. Click Sign On.
A green check mark appears, indicating authentication is successful and your access is approved.