You can unpair your email address from your account portal My Devices window.


If you do not have access to manage your devices from the My Devices window, contact your helpdesk to ask your administrator to help you to unpair your email account.

  1. Access the PingID My Devices window in one of the following ways:
    • During authentication: When the Authentication window opens, click Settings.
    • From your organization dock: In the top right hand Avatar menu, click Devices.
    • From a link provided by your IT department.
    The My Devices window opens, displaying a list of the devices currently paired with your account. The primary device is shown in green.
  2. Select your email address. If you are asked to authenticate, enter the passcode you receive into your browser. Click Sign On.
  3. To expand the entry, click the Expand icon ().
  4. Click the Delete icon.
    A message appears asking you to confirm your removal request.
  5. To confirm, click Remove.

    If you only have one device or authentication method paired with your account, the next time you sign on you are prompted to register a device in order to access your account.