You must pair the PingID desktop app with your account. For more information, see:
  1. Sign on to your account or access an application that requires authentication.

    A screen capture of the PingID Sign On window.
    The Authentication window opens, prompting you to enter a one-time passcode (OTP).

    A screen capture of the Authentication window with the prompt requesting you to enter an OTP.

  2. In the Authentication window, enter the OTP that displays in your PingID desktop app. Click Sign On to launch the PingID desktop app.
    If your organization requires you to enter a PIN code, the Locked window displays prompting you to enter a PIN.

    If your organization doesn't require you to enter a PIN code, skip to step 4.

  3. If you receive a prompt to enter a PIN code, in the Enter PIN field, enter your PIN code. Click Next.

    A screen capture of the Locked window with the request to enter your PIN in the Enter PIN field to unlock PingID.
    The PingID desktop app displays an OTP.
  4. Click Copy to copy the OTP and paste it into the Authentication window.

    Ensure the browser window is the active window when pasting the OTP. You can only use an OTP once. Click Refresh to generate a new OTP, if required.

    A screen capture of an OTP display with the option to Refresh and Copy.
  5. Click Sign On.
    The green Authenticated message with a check mark appears, indicating your authentication is successful, and your access is approved.