Page created: 3 Jun 2020 |
Page updated: 23 Jan 2023
Authenticate using the PingID desktop app.
Sign on to your account or access an application that requires
The Authentication window opens, prompting you to enter a one-time passcode (OTP).
In the Authentication window, enter the OTP that displays in
your PingID desktop app. Click Sign On to launch the PingID
If your organization requires you to enter a PIN code, the Locked window displays prompting you to enter a PIN.Note:
If your organization doesn't require you to enter a PIN code, skip to step 4.
If you receive a prompt to enter a PIN code, in the Enter
PIN field, enter your PIN code. Click
The PingID desktop app displays an OTP.
Click Copy to copy the OTP and paste it into the
Ensure the browser window is the active window when pasting the OTP. You can only use an OTP once. Click Refresh to generate a new OTP, if required.
Click Sign On.
The green Authenticated message with a check mark appears, indicating your authentication is successful, and your access is approved.