If you receive an authentication request but you don't know why, the request could be fraudulent. You should deny the request and report it as fraudulent from within the PingID mobile app.

  1. If you suspect an authentication request is fraudulent, open the PingID mobile app and tap Cancel.
    Tip:

    If the authentication request appears on a notification banner, tap any blank space on the notification banner to open the PingID mobile app.

    After you cancel the authentication request, you see the Authentication request denied screen with a red X and the Report Fraud button at the bottom of the screen.

    Image of the Authentication request denied screen, showing the Report Fraud button at the bottom of the screen.

  2. Tap Report Fraud.
    Details of the authentication request are marked as possible fraud and are logged accordingly.