When using your authenticator app to get a passcode:

  • If you have more than one account paired with your authenticator app, make sure you select the passcode that corresponds to the account you are trying to access.
  • The passcode changes approximately every 30 seconds. When prompted to authenticate, enter the most recent passcode.
  • You can only use a passcode one time.
  1. From your web browser or application, sign on to your VPN:
    1. Enter your username and password.
    2. For multiple devices only: a message displays showing a numbered list of all your devices. Enter the number for authentication app.
    3. Click Sign In.
  2. Launch the authentication app. The authenticator app displays a one-time passcode (OTP) for your account.
    A screen capture of the one-time passcode on the Google Authenticator app.
    Note: This example shows the Google authenticator.
  3. In the blank field, enter the OTP. Click Sign In.

    To sign on and authenticate in one step:

    1. On the sign on page, in the Password field, when you sign on, add the OTP to the end of your password. The syntax requirements are as follows:
      • <password><OTP> (no spaces permitted)
      • <password>,<OTP> (use of spaces permitted when entering the OTP)
    2. Click Sign In.
    After successful authentication, your browser redirects you to your VPN.