Page created: 3 Jun 2020
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Page updated: 3 Aug 2023
If you have users who use devices that don't support the PingID mobile application, or you want to provide users with an additional authentication option, you can enable email authentication.
When email authentication is configured, and the user signs on to their account or app, they are sent an email with a 6-digit one-time passcode (OTP) to authenticate with. The OTP is valid for up to 30 minutes.
For information about the user experience, see the PingID End User Guide.
Note: To prevent users from registering their device for Email authentication, and allow
existing users to continue to authenticate, see Disabling pairing for a specific authentication method. This
option is useful if you want to phase out Email authentication, in favor of more secure
authentication methods.