Ensure that you:

  • Are an administrator of a PingOne environment.
  • Set the username for your PingOne administrator account as your email address.
  • Verify your email address in PingOne.

To access the admin console home page:

  1. Go to pingidentity.com and click Sign On.
  2. Enter your email address and click Continue.
    • If this is your first time signing on from a browser, an email is sent to your email address with a verification link. Click the link to verify your email address.
    • If you have multiple administrator identities associated with the same email address, you see a list of environments associated with those identities across all regions. Select the environment that you want to access.

    Environments that have expired licenses are flagged in the list of your environments. To extend a license, contact Ping Identity Sales at https://www.pingidentity.com/en/company/contact-sales.html.

  3. Follow the authentication steps for your environment.

    If you are unable to sign on, contact your administrator for further assistance. You can also sign on using your direct console login URL. Learn more in Administrators: Managing your PingOne environment.

    You see the Environments page, which lists the environments to which you have access. If this is your first time accessing this page, a message asks you if you would like to take a quick tour of the admin console.

    A screen capture of the admin console home page, which lists the environments in the organization.