Note: You need the Environment Admin role to add and edit notification templates.
  1. Go to User Experience > Notification Templates.
  2. Click + .
  3. In the Add Notification window, enter the following:
    • Type. Select the purpose of the notification template. The options are Device pairing, Strong authentication, and Transaction. For more information about notification types, see Notification templates.
      Note: Multiple notifications variations are not supported for the Password Recovery and Verification Code templates.
    • Name (optional). A unique identifier for the notification template. The name appears in the notification template list to help administrators choose the appropriate template.
  4. Click Next.
    Note: To protect the email reputation scores for all of our customers, PingOne Trial licensees cannot use the built-in PingOne email domain ( to send email notifications with customized content. Paid licensees can customize the content, and Trial licensees can create custom email notification content when using their own SMTP server or custom email domains. For more information, see Setting up a trusted email domain and Configuring a custom SMTP email notification server.
  5. Click Save.
The notification template is added to the notification templates list.
Edit the notification template as needed. See Editing a notification template.