1. Go to Settings > Sender.
  2. Click the Email tab.
    The default Ping Server details appear, until a Custom Server is configured for the organization. The Ping Server settings are not configurable.
    • From Name: The name that appears as the sender's name in the email message.
    • From Address: The email address that appears as the sender's email address in the email message.
    • Reply-To Name: The name that appears as the sender's reply-to name in the email message.
    • Reply-To Address: The email address that appears as the sender's reply-to address in the email message.
  3. Select Custom Server to use the organization's SMTP server instead of the Ping Identity email service.
    The Email Sender page, showing information for a custom server.
    Note: Any edit changes on previously saved custom server fields requires re-entry of the Password field.

    Field

    Type

    Description

    Username

    Mandatory

    The organization's SMTP server's user name.

    Password

    Mandatory

    The organization's SMTP server's password.

    Server Name

    Mandatory

    The name of the organization's SMTP server.

    Port

    Mandatory

    The port used by organization's SMTP server to send emails (default: 465).

    Note: The protocol used depends upon the port specified. If you specify port 25,587, or 2525, SMTP with STARTTLS is used. Otherwise, SMTPS is used.

    From Name

    Optional

    The name that appears as the sender's name in the email message.

    From Address

    Mandatory

    The email address that appears as the sender's email address in the email message.

    Reply-To Name

    Optional

    The name that appears as the sender's reply-to name in the email message.

    Reply-To Address

    Optional

    The email address that appears as the sender's reply-to address in the email message.

  4. Click Save to save your custom changes, or Discard Changes to abandon them.

    The Pay Attention pop-up opens.

    The Pay Attention pop-up message, showing an option to save changes or discard changes.

    Choose from the following options:

    • Discard Changes to keep the previous custom server settings.
    • Save Anyway to keep the new custom server configuration settings.
      Important: When saving, authentication is not tested using the new credentials. We recommend following up with the Send Test Email step to confirm successful SMTP server configuration.
  5. To test the SMTP server configuration, click the Send Test Email button.

    The Send Test Email dialog opens.

    The Send Test Email dialog box, showing an option to send a test email message to a specified address.

  6. Enter a recipient email address in Send to and click Send.
  7. Check the destination email box for the test email.

    PingOne returns one of the following status messages:

    • Success

      A status message showing that the test message was successfully sent.

    • Failure

      A status message showing that the test message could not be sent.