Page created: 30 Sep 2021
|
Page updated: 9 Jan 2023
| 3 min read
Product documentation Content Type Guide Administrator Guide PingOne Cloud Platform PingOne Product Administration User task Configuration IDaaS Deployment Method Administrator Audience Developer
Ping Identity can send trusted emails on your organization’s behalf, from your organization’s trusted domain. This option requires that you first Set up a trusted email domain for your environment, and then configure associated trusted email addresses.
Note:
You can configure up to 10 trusted email addresses for each trusted email domain.
- Go to Experiences > Sender.
- Click the Email tab.
-
Select Ping Server.
Note: The default Ping Server details are shown, until a trusted email domain and its associated addresses are configured, or alternatively, a Custom Server is configured for the organization. The Ping Server settings are configurable only when a trusted email domain is already configured.
- Domain: The email domain name. Default:
pingidentity.com. - From Name: The name that appears as the sender's name in the
email message. Default:
PingOne. - From Address: The email address that appears as the sender's
email address in the email message. Default:
noreply@pingidentity.com. - Reply-To Name: The name that appears as the sender's reply-to
name in the email message. Default:
PingOne. - Reply-To Address: The email address that appears as the
sender's reply-to address in the email message. Default:
noreply@pingidentity.com.
- Domain: The email domain name. Default:
- Select your trusted email domain from the Domain dropdown.
-
Enter the sender details:
- From Name: Enter the name that appears as the sender's name in the email message.
-
From Address: Select an email address from the dropdown, or
click New to open the New
Address screen to create a new address.
In the New Address screen:
- In Email Address, enter the local-part (username) of the trusted email address, and click Verify. A verification code is mailed to the trusted email address, and the Email Verification screen opens.
- On the Email Verification screen, enter the verification code in the Verification Code field.
- Click Verify. The Verify button changes to a green Verified checkmark on successful verification. If verification failed, or if no verification code email was received, click Resend verification email to retry.
- Click Close to close the Email Verification screen, and return to the main Ping Server configuration options.
-
Enter the reply-to details:
- Reply-To Name: Enter the name that appears as the reply-to name in the email message.
-
Reply-To Address: Select an email address from the dropdown, or
click New to open the New
Address screen to create a new address.
In the New Address screen:
- In Email Address, enter the local-part (username) of the trusted email address, and click Verify. A verification code is mailed to the trusted email address, and the Email Verification screen opens.
- On the Email Verification screen, enter the verification code in the Verification Code field.
- Click Verify. The Verify button changes to a green Verified checkmark on successful verification. If verification failed, or if no verification code email was received, click Resend verification email to retry.
- Click Close to close the Email Verification screen, and return to the main Ping Server configuration options.
- Click Save to save your custom changes, or Discard Changes to abandon them.