Ping Identity can send trusted emails on your organization’s behalf, from your organization’s trusted domain. This option requires that you first Set up a trusted email domain for your environment, and then configure associated trusted email addresses.
Note:
You can configure up to 10 trusted email addresses for each trusted email domain.
- Go to Settings > Sender.
- Click the Email tab.
-
Select Ping Server.
Note: The default Ping Server details are shown, until a trusted email domain and its associated addresses are configured, or alternatively, a Custom Server is configured for the organization. The Ping Server settings are configurable only when a trusted email domain is already configured.
- Domain: The email domain name. Default:
pingidentity.com
. - From Name: The name that appears as the sender's name in the email
message. Default:
PingOne
. - From Address: The email address that appears as the sender's email
address in the email message. Default:
noreply@pingidentity.com
. - Reply-To Name: The name that appears as the sender's reply-to name
in the email message. Default:
PingOne
. - Reply-To Address: The email address that appears as the sender's
reply-to address in the email message. Default:
noreply@pingidentity.com
.
- Domain: The email domain name. Default:
- Select your trusted email domain from the Domain dropdown.
-
Enter the sender details:
- From Name: Enter the name that appears as the sender's name in the email message.
-
From Address: Select an email address from the
dropdown, or click New to open the New
Address screen and create a new address.
In the New Address screen:
- In Email Address, enter the local-part (username) of the trusted email address, and click Verify. A verification code is mailed to the trusted email address, and the Email Verification screen opens.
- On the Email Verification screen, enter the verification code in the Verification Code field.
- Click Verify. The Verify button changes to a green Verified checkmark on successful verification. If verification failed, or if no verification code email was received, click Resend verification email to retry.
- Click Close to close the Email Verification screen, and return to the main Ping Server configuration options.
-
Enter the reply-to details:
- Reply-To Name: Enter the name that appears as the reply-to name in the email message.
-
Reply-To Address: Select an email address from
the dropdown, or click New to open the
New Address screen to create a new
address.
In the New Address screen:
- In Email Address, enter the local-part (username) of the trusted email address, and click Verify. A verification code is mailed to the trusted email address, and the Email Verification screen opens.
- On the Email Verification screen, enter the verification code in the Verification Code field.
- Click Verify. The Verify button changes to a green Verified checkmark on successful verification. If verification failed, or if no verification code email was received, click Resend verification email to retry.
- Click Close to close the Email Verification screen, and return to the main Ping Server configuration options.
- Click Save to save your custom changes, or Discard Changes to abandon them.