Page created: 30 Sep 2021
|
Page updated: 10 May 2023
Learn how to enable a user's account. If a user account or device is locked or disabled, you can unlock it or enable it from the user details page.
- A user account can be locked out if a user has more than five incorrect password attempts within 15 minutes.
- A user account and the methods and devices associated with the account might be locked because of incorrect MFA authorization actions, such as entering an incorrect one-time password, or declining push confirmations on a mobile device. The duration of the device lock is defined by the MFA policy.
Tip: If an authentication methods or device is locked,
a Locked icon is shown in the Method and Devices table in the
relevant user's profile. 
To unlock an MFA method or device for a specific user: