If you have an existing custom provider account that is not natively supported by PingOne (unlike Twilio and Syniverse that are natively supported), you can configure PingOne to use it for SMS notifications.
When using a custom provider account with PingOne:
Billing: You must set up your billing arrangements directly
with your provider before you can dispatch notifications from your custom account
with PingOne.Note: PingOne does not provide SMS/Voice costs data for custom provider accounts.
- Inactive Accounts: It is the administrator's responsibility to delete a custom provider account configuration in PingOne if the account becomes inactive. See Managing a custom provider account in PingOne for deleting a custom account from PingOne.
To configure a custom provider account go to Configuring a custom notification provider for PingOne. See also tutorials for more specific use cases:
- Use Case: Configuring Telesign as a provider with PingOne.
- Use Case: Configuring Burst SMS as a provider with PingOne.
- Using a custom Twilio account with PingOne to support Twilio Studio flows.
To manage a custom provider account go to Managing a custom provider account in PingOne.