1. Go to Integrations > Provisioning.
  2. On the Rules tab, locate the appropriate rule entry, and click it to open the details panel.
    Note:

    The rule must be enabled for the sync summary to be visible. Learn more in Enabling or disabling a rule.

The Sync summary section shows details about current sync operations, such as last successful sync and sync failures. If you notice synchronization failures for a provisioning connection, use the information in the following tables to identify any issues.

The information in the summary differs slightly based on the type of provisioning connection.

Outbound provisioning
Item Description

Sync summary

Shows details about current sync operations.

Audit logs

To review audit logs, click Audit logs.

Resync

Click Resync to resync a particular rule.

Re-syncing occurs to all entities, users and groups. Any entities out of sync will be in sync with the source.

Users

The current status of users, such as Active, Inactive, or Failed.

Last sync

The date of the most recent sync from the target.

Impacted

The total number of users targeted by the rule.

Success

The total number of impacted users fully synced to the target.

Unsynced

The total number of impacted users for which an account does not exist at the target and the user was not synced.

Partial Synced

The total number of impacted users for which an account does exist at the target but might be out of sync.

Failed

The total number of impacted users not synced due to an error.

Groups

The current status of groups, such as Active, Inactive, or Failed.

Impacted

The total number of groups targeted by the rule.

Success

The number of groups fully synced to the target identity store.

Failed

The number of groups that were not synced to the target identity store or that contain group members that were not synced.

Inbound provisioning
Item Description

Sync summary

The current status of the rule, such as Active, Inactive, or Failed.

Last sync

The date and time of the most recent sync operation.

Last poll

The last time that the source connection was polled for any changes.

Last write-back (Workday connections only)

The date and time of the most recent outbound (write-back) update.

Impacted users

The number of users that match the provisioning filter but might not have been provisioned yet.

Synced users

The number of users fully synced to the target user store. The user exists in the target data store and has been updated based on the attribute mapping of the rule.

Unsynced users

The number of users for which an account does not exist in the target user store, but the user was not synced.

Partial synced users

The number of users for which an account exists in the target user store, but the user attributes are not fully synced.

Sync failures

The number of users that were not synced due to error.

Write-back failures (Workday connections only)

The number of users that were not updated for outbound (write-back) updates.