You can create one or more notification policies, and change the default policy for the environment if required. When creating an environment a notification policy is created by default.

The limits in a notification policy can be per environment or per user. For both SMS/voice and email notifications, you can define a limit for the total number of notifications or separate limits for used and unused notifications. Used notifications are those to which users responded. Unused notifications are those that users received but did not use for registration or authentication.

Note: The daily notification counters are reset every night at midnight UTC.
  1. Go to Experiences > Notification.
  2. Click the + icon.
    Screen capture of limit definitions in notification policies
    Screen capture of Email notification limits
  3. Enter a meaningful name for the policy (maximum 256 characters).
  4. Use the Daily Limit Type list to specify whether the limit is per environment or per user. Select Unlimited if you do not want to define a limit.
  5. Use the Daily Limit Calculation field to specify whether you want to limit the total number of notifications, or set separate limits for used and unused notifications.
  6. Enter the total number of notifications that can be sent per day, or enter separate limits for used and unused notifications.
    Note: For a trial environment, the maximum number of notifications allowed per day is 100. For a licensed environment, there is no limit.
  7. For SMS/voice notifications, you can use the Target Locations option to restrict the use of SMS and/or voice notifications to a subset of countries. After selecting Target Locations, use the Select Locations field to compose an "allow" or "deny" list.
  8. Click Save. The policy is added to the policy list.
    Tip: In the policy list, click a policy to see a summary of the policy details in the right pane or edit an existing policy.